Frequently Asked Questions (FAQs)

We're sorry to hear you are having trouble to login! A quick fix is to use the 'Forgot Password' function on the Login page. Please be sure to give it a few minutes for the email to be sent to your inbox, and make sure to check the junk mail just in case.
If you are still unable to login, send us a message or give us a ring, our number can be found on the Contact Us page. Our support teams are always keen to help you with your issues!

Thank you for ordering with us! If you have sent an order recently, it's on its way. Depending on the country, it might take a little while. We do apologize for the inconvenience, and we thank you for your patience.
For orders past seven (7) business days and have not dispatched, feel free to contact us for more information and whereabouts of your package. You can either use our Contact Us page found at the top to send us a message or reach our Customer Service team, which can be found at the Contact Us page.

We ship World Wide! However, if you do not see your country or hav trouble placing an order, please inform us!
To send us a message, you can find the Enquiry page at the top of the website, or you can give our Customer Service team a call, and they will gladly help you place an order and make sure your package of goodies is sent!

We currently only offer standard delivery, we do apologize for not having more options. As our business grows, we definitely will include more methods of delivery, such as Express.
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